Change Freeze Policy

Auth0 schedules change freeze periods throughout the year to ensure platform stability and resilience.

During these periods, certain customer activities are restricted.

Previously-approved load tests scheduled to occur during a change freeze must be rescheduled.

You may request an exception to this policy. All exception requests require approval of the Senior Vice President of Engineering and the Senior Vice President of Customer Success, and are subject to the discretion of Auth0.

Previously-approved penetration tests scheduled to occur during a change freeze must be rescheduled.

You may request an exception to this policy. Approval of exception requests are subject to the discretion of Auth0.

You can request an exception to this policy through the Support Center.